Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

At Rainbow Beauty Supply LLC, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please review the following policy to understand the eligibility and process for returns and refunds.

Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the item must:

  1. Be unused and in its original condition.
  2. Be returned with its original packaging, labels, and accessories (if applicable).
  3. Show no signs of misuse, damage, or alteration caused after delivery.

Returns that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

  1. Opened or used cosmetics
  2. Opened skincare or personal care products
  3. Hair extensions, wigs, or beauty accessories that have been used or altered
  4. Gift cards
  5. Clearance or final sale items (when clearly marked)

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please include:

  1. Your order number
  2. A description of the issue
  3. Clear photographs of the item and its packaging

After reviewing the information, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Return Process

To begin a return, please contact our customer support team before sending any items back.

Include:

  1. Your order number
  2. The item(s) you wish to return
  3. The reason for the return

If your return is approved, you will receive instructions for returning the item.

Please do not return products without prior authorization, as this may delay processing.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Original shipping charges are generally non-refundable unless the return is the result of our error or a confirmed defective product.

Exchanges

We offer exchanges for eligible items that arrive damaged, defective, or incorrect. Exchange requests are subject to product availability.

Order Cancellations

Orders may be canceled before they have been processed for shipment. Once an order has entered the fulfillment process or has been shipped, it can no longer be canceled and must follow the return procedure outlined above.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact us.

Rainbow Beauty Supply LLC

609 U.S. Hwy 17-92 W
Haines City, FL 33844
United States

Phone: +1 863-788-5458

Email: support@rainbowbeautysupply.com

We appreciate your trust in Rainbow Beauty Supply LLC and are committed to providing fair, transparent, and responsive customer service.